Customer Service Representative - Beyond Road (entry level / experienced level professional)

Customer Service Representative - Beyond Road (entry level / experienced level professional)

Michelin is hiring!

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REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons • Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et niveau de service défini • Propose des alternatives produit en cas de retrait d'un produit ou de rupture de stock • Le cas échéant, optimise, planifie et coordonne les livraisons avec les clients et les partenaires Suivi de l'exécution • Gère le portefeuille des commandes client et assure le suivi de l'exécution • Assure la liaison avec les partenaires concernés pour garantir le respect des délais de livraison et de l'engagement de service • Prévient de manière proactive le client en cas de problème, de retard ou d'incapacité à honorer l'engagement de service, et recherche une solution pour le client • Informe et effectue un suivi auprès des clients Gestion des demandes • Capte les demandes et les réclamations des clients • Analyse et apporte une résolution ou une réponse appropriée aux problèmes • Contacte, effectue un suivi et tire le bilan (close-the-loop) avec le client • Réalise une première analyse des causes à l'origine du problème et met en œuvre les actions correctives appropriées pour éviter sa réapparition. • Partage les problèmes récurrents avec les partenaires internes concernés afin de trouver des solutions Soutien aux ventes • Saisit les opportunités de vente liées aux commandes, aux demandes et à la gestion du portefeuille client Application et amélioration des méthodes de travail • Applique les standards et les procédures (y compris les règles de contrôle interne, embargos, etc.). • Contribue à l'amélioration continue pour faire progresser les méthodes de travail et la satisfaction des clients

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver’s seat and be on your way to a meaningful professional journey!